SERVICES TERMS AND CONDITIONS

Digi Khata (Private) Limited (the “Company”) operates a web/mobile application, “DigiKhata App” (the “Application”) available on Google Play Store, iOS and other similar platforms and also operates a website https://digiKhata.pk (the “Website”) . The App and the Website shall be together referred to as the “Platform”.


EASYPAISA-ENABLED SERVICES

These Terms and Conditions shall govern your use of the Telenor Microfinance Bank Limited Easypaisa Services (hereinafter referred to as the “Easypaisa Services”) on the Platform. By accepting these Terms and Conditions you agree to bind yourself to use the Easypaisa Services provided in the Platform as per the terms and conditions listed herein. You understand that these terms and conditions only govern the use of the Easypaisa Services. By continuing to use the Platform and the Easypaisa Services on the Platform, you agree to the general terms and conditions of use of the Platform of the Company as well and these Terms and Conditions are not a replacement/substitute for the same.

These Terms constitute a binding and enforceable legal contract between the Company and you. You represent and warrant that you (a) have full legal capacity and authority to agree and bind yourself to these Terms, (b) are 18 (eighteen) years of age or older, and (c) are a Pakistani resident. If you represent an entity, organization, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organization, or legal person to these Terms.

The Company reserves the right to make changes to these Terms by posting the new/updated version and your continued use and/or non-deletion of the Platform shall indicate your agreement to such changes. Accordingly, we encourage you to kindly continue to review the Terms whenever accessing or using the Platform so as to be abreast with the changes that we may be carrying out to these Terms.

By accepting these Terms and Conditions you undertake and agree to the following:

  • You hereby provide to Digi Khata express consent to use Easypaisa Services on the Platform in accordance with the general Terms and Conditions and these Terms governing the Easypaisa enabled services and the Telenor Microfinance Bank Limited terms governing the Easypaisa transactions;
  • All customer support with regard to any/all of Easypaisa Services shall be provided by Digi Khata and all queries must be sent to [email protected]. Digi Khata shall in turn endeavour and use all reasonable efforts to resolve any queries to extend support to its Users;
  • It is hereby stated that Easypaisa Services are not directly being provided by Digi Khata. Easypaisa Services are being offered to the Users through a Third Party Service Provider, i.e., Telenor Microfinance Bank Limited. Digi Khata holds no liability on behalf of Telenor Microfinance Bank Limited, or the User, for any transactions which the Users make using the Easypaisa Services through the Platform;
  • Digi Khata holds no responsibility and liability in case a wrong/false transaction is carried out using the Easypaisa Services. Digi Khata shall only be extending support to its Users to ensure that any matters/disputes are resolved between the Users and the Telenor Microfinance Bank Limited;
  • In case of any reversal of transactions, the User shall and must inform Digi Khata at the earliest. Digi Khata shall upon such provision of information, liaison with the Telenor Microfinance Bank Limited to have the transaction reversed, provided the transaction is allowed under the Telenor Microfinance Bank Limited’s Easypaisa Services policy;
  • Neither Digi Khata nor the Telenor Microfinance Bank Limited shall be held liable in case the Users fail to provide the correct details for any transaction they may have conducted using the Platform related to Easypaisa Services;
  • The Users hereby understand that Easypaisa Services may only be undertaken by and amongst Users who have an Easypaisa account already with the Telenor Microfinance Bank Limited in good standing;
  • Using and operating an Easypaisa account and availing the Easypaisa Services shall be governed by these Terms and Conditions and the Telenor Microfinance Bank Limited’s policies governing Easypaisa transactions. Digi Khata and the Telenor Microfinance Bank Limited hold the right to refuse any transaction if it violates any of these terms, Telenor Microfinance Bank Limited’s terms of Easypaisa transactions or the general terms and conditions to use the Platform;
  • In case any refund or charges are due to the Telenor Microfinance Bank Limited upon your usage of the Easypaisa Services, you undertake to make such payments to the Telenor Microfinance Bank Limited immediately. Your usage of any of the Easypaisa Services or the use of the Platform may be suspended or blocked immediately, without any prior notice, in case you fail to make such payments to the Telenor Microfinance Bank Limited immediately when due, until such payments are settled. Digi Khata holds no responsibility or liability for any charges that you may owe to the Telenor Microfinance Bank Limited;
  • Any and all confirmations regarding transactions shall be received by the Users through Telenor Microfinance Bank Limited, directly, at details provided by the Users to Telenor Microfinance Bank Limited against the Users’ CNIC details with the Telenor Microfinance Bank Limited;
  • While availing any of the Easypaisa Services through the Platform, Digi Khata may ask the Users to provide identity documents which may be required by the Telenor Microfinance Bank Limited. The Users undertake to provide true and correct information at all times. Provision of any false information may result in the Easypaisa Services and any other services being offered in the Platform to be suspended or terminated, immediately, without any notice to the Users;
  • The Users understand that the Easypaisa Services are services being offered through the Platform by Digi Khata to its Users on behalf of the Telenor Microfinance Bank Limited and that Digi Khata in itself is not conducting/collecting/reversing any transactions itself. The Easypaisa Services are solely being provided through the Platform by the Telenor Microfinance Bank Limited;
  • We are not responsible for any loss of funds if you give incorrect instructions or if your payment instructions are not given sufficiently in advance to allow for timely delivery of your Payment. You represent and warrant that all Payments you make comply with applicable law of the land.
  • Except as otherwise expressly provided herein, and without limiting any other provisions of these Terms, Digi Khata will not be liable if we fail to send, or delay the transmission of, funds to a designated business or User through the Easypaisa Service if: (i) you have insufficient funds available to complete the Payment in your Easypaisa Account; (ii) we or the Telenor Microfinance Bank Limited believe the Payment may violate applicable law or these Terms; (iii) we or the Telenor Microfinance Bank Limited identify a security risk involving the Payment or the Payments Service; (iv) circumstances beyond our control (such as fire, flood, terrorist attack, or national emergency) prevent the Payment, despite reasonable precautions that we have taken; (v)We cannot guarantee the timely delivery of funds as a result of a failure of Telenor Microfinance Bank Limited to act in a timely manner;
  • We are not responsible for the delivery, quality, safety, legality or any other aspect of goods or services for which payments are made using the Easypaisa Services;
  • Digi Khata may at its sole discretion, at any point in time, change its Third Party Service Provider banking institution;
  • You hereby agree to abide by the general terms and conditions of use of the platform as available on the Company’s Website and the Company’s Application.